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privacy |
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Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how Aimpro collects protects and uses personal data. Aimpro is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does Aimpro Collect?
Aimpro needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. Aimpro also has access to personal data that is generated over the Aimpro network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Aimpro may also collect financial information about Aimpro customers and end users from third parties to enable Aimpro to assess its risks in granting credit terms and contact information about organisations Aimpro considers may be interested in Aimpro products and services.
How Does Aimpro Obtain Personal Data?
Aimpro obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the Aimpro web site) from third party list brokers from resellers who pass on personal data to Aimpro about end users and directly from the Aimpro network.
How Does Aimpro Use The Personal Data That It Holds?
Providing and Improving the Aimpro Service
Most of Aimpro use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition Aimpro may also use personal data to improve on the level and type of service Aimpro offers to its customers. As part of this interest in improving the service provided Aimpro may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
Aimpro may from time to time inform its customers end users and potential customers about Aimpro and Aimpro affiliate products and services and other information Aimpro feels may be of interest. Customers and other recipients of information from Aimpro may indicate at the time they first place an order with Aimpro whether or not they wish to receive such information or at any later time by simply contacting Aimpro.
To Whom Does Aimpro Disclose Personal Data?
Aimpro will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule Aimpro does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where Aimpro is under an obligation by law to disclose personal data or where Aimpro has contracted with third parties to assist in providing services to Aimpro customers such as for delivery installation and systems support services.
How Does Aimpro Protect the Personal Data it Holds?
Aimpro takes customer confidentiality and security very seriously. Aimpro has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Aimpro. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Aimpro will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Aimpro Acceptable Use Policy.
Customers Rights
European Economic Area legislation gives individuals whose personal data is held by Aimpro specific rights to access and rectify personal data held about them. These include the right to:
obtain from Aimpro for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by Aimpro regarding promotions or new products and services.
Contact Details
If any individual wishes to contact Aimpro regarding the personal data held about them or has any other question about Aimpro data privacy procedures they should send a letter to the directors of Aimpro.
Policy Updates
As part of Aimpro commitment to compliance with data privacy requirements and to reflect changes in Aimpro operating procedures Aimpro may the terms of this policy from time to time and will post the revised policy on this website.
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